Why is my TwinRed account not active?
After you sign-up on the TwinRed platform, your account is placed under review. Our compliance team will verify that your account has all the information required and approve it within 24-48 hours.
If any necessary information is missing, or if your email address has not been verified, your account can stay “Under Review” until you complete the necessary steps.
If your account remains “Under Review” for more than 3 months after you sign-up, your account will be automatically disabled and set as “Inactive”.
You can contact your account manager or firstname.lastname@example.org to re-activate it or if you need any assistance (your AM details are available in your portal).